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A Study of the Impact of Training on the Performance of Customer Care Executives

Customer service training is an essential part of making any company a success, and good customer service training can help employees interact in a more positive way with customers. Positive customer interaction is a way to keep customers shopping and spending money on a business, as well as a way to create a good brand for a company. Reinforcing good customer service is an important component of running any business.This research aims to study the impact of training on specific attributes of the customer care executives of Airtel leading to the overall customer satisfaction such as authenticity, customization, confidence, timeliness & proactiveness

 

You can download the entire research paper from the link Below.

Author: Prof.  Dr.  Mangesh Prasad Kasbekar

Link: http://www.ijlemr.com/papers/volume2-issue1/4-IJLEMR-22006.pdf